PRIVACY POLICY
Effective Date: April 14, 2026
This Privacy Policy is issued by the medical provider operating this website ("the Medical Provider," "we," "us," and "our").
This Privacy Policy describes how we collect, use, disclose, and store information you provide to us through the Medical Provider's online portal, patient intake systems, specimen collection processes, and any content or services made available from or through the Medical Provider's website, including any subdomains thereof (each, a "Site"). The Medical Provider facilitates diagnostic testing services, including but not limited to respiratory pathogen testing (such as influenza, COVID-19, and RSV), through authorized laboratory partners.
This Privacy Policy describes:
• Information that we collect when you interact with the Site.
• How we use and process the information that we collect.
• How we may share information with third parties.
• The security of your information.
1. User Consent and Incorporation
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit information to or through the Site, you consent to the collection and processing of your information as described in this Privacy Policy. By using the Site, you accept the terms of this Privacy Policy, our Terms of Use, and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF USE, YOU ARE NOT AUTHORIZED TO USE THE SITE.
2. Effective Date and Changes to Privacy Policy
The Effective Date of this Privacy Policy is set forth at the top of this page. We may change this Privacy Policy from time to time in our discretion. Changes will be posted so users are always aware of the information we collect and how we use it. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.
3. Information We Collect
A. Information You Provide to Us
We collect personal information that you provide to us when you use the Site. Information may include:
• Contact Data, which may include your first and last name, postal address, and email address.
• Unique Account Code or credentials that we provide you to log into the Site.
• Personal Health Data, including age, gender, specimen collection information, diagnostic test results (e.g., positive or negative results for respiratory pathogens), and other information which may be requested by individuals providing care to you.
• Content, including any messages you send to us and any other information that is voluntarily provided by you.
You may always elect not to submit voluntary information; however, as a result, you may not be able to access certain Site features and functionality.
B. Photographic Images and Identity Verification
In connection with specimen collection and diagnostic testing, the Medical Provider's authorized test collectors may capture photographic images of patients for the purposes of identity verification, specimen chain-of-custody documentation, and accurate association of test results. These images are stored securely, treated as part of your health record, and handled in accordance with HIPAA and applicable state law. Images will not be used for any purpose other than those stated herein without your express consent.
C. Information We Collect Automatically
We may also automatically collect information using cookies and other data collection tools. Cookies are small files containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences, and other information.
Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit https://www.allaboutcookies.org/. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user's computer, tablet, or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Site.
Data collection tools help us collect information we use to improve the Site, analyze technical and navigational information about the Site, and help us to detect and prevent fraud. We also use cookies and other data collection tools (such as web beacons and server logs) to help improve your experience with the Site.
4. Payment Information
Your security is important to us. We do not store your credit card information. Online payments are passed via a secure socket layer to a payment processor where your information is tokenized (whereby a random number is generated to represent your payment). The payment processor is PCI compliant, which ensures that your information is being handled in accordance with industry security standards.
5. How Information Is Used
We may use the information we collect for any of the following purposes:
• To provide the Site to you and improve the Site;
• To provide, operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
• To facilitate specimen collection, diagnostic laboratory testing, and the delivery of test results (e.g., positive/negative determinations);
• For customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site;
• To fulfill your requests;
• For research and analysis purposes;
• To communicate with users; and
• To enforce our Terms of Use or other applicable policies.
6. Sharing of Information
We may share and disclose information as described at the time information is collected or as follows.
A. With Third-Party Service Providers Performing Services on Our Behalf
We share information, including personal information, with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Site, to provide data analysis services, to facilitate laboratory testing and results delivery, to send out communications about the Site, and to provide marketing and advertising services for us.
B. With Laboratory Partners
We share information, including personal information and specimen collection data, with our laboratory partners who process tests and deliver results. This sharing is necessary to provide the healthcare services for which you have engaged the Medical Provider.
C. For Legal Purposes
We also may share information that we collect from users as needed to enforce our rights, protect our property, or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request, or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
D. With Partners and Healthcare Providers
We share information, including personal information, with our partners and healthcare providers who have engaged us to provide the Site. For example, we may provide the Site to healthcare providers who are using the Site and associated personal information to provide service to those under their care.
E. Corporate Changes
We may transfer information, including your personal information, in connection with a merger, sale, acquisition, or other change of ownership or control by or of us or any affiliated company (in each case whether in whole or in part).
7. Security of Your Information
We use reasonable security measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition, or misuse of personal information that you provide to us through the use of the Site. However, the security of information transmitted through the Internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. Users of the Site are responsible for maintaining the security of any code, password, user ID, or other form of authentication involved in obtaining access to our Site. In order to protect you and your data, we may suspend your use of the Site, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password-protected and/or secure areas of the Site are restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.
8. Links to Other Sites
The Site may contain links to third-party websites and services ("Third-Party Site") with which we have no affiliation. A link to any Third-Party Site does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a Third-Party Site, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.
9. Minors and Parental Consent
The Medical Provider may collect personal information, including photographic images, from individuals under the age of eighteen ("Minors") in connection with specimen collection and diagnostic testing services. Such collection will only occur with the express consent of the Minor's parent or legal guardian ("Authorized Guardian").
By providing consent, the Authorized Guardian acknowledges and agrees that:
• The Medical Provider and its authorized test collectors may photograph the Minor for the purposes of identity verification, specimen chain-of-custody documentation, and test result association;
• Such photographs will be stored securely and used solely for the purposes stated above;
• Photographs and personal information of Minors will not be shared with any third party except as necessary to facilitate laboratory testing, deliver results, or as required by law;
• The Authorized Guardian has the right to request deletion of the Minor's photographs and personal information, subject to applicable record retention requirements;
• All information collected from or about Minors is treated as Protected Health Information (PHI) under HIPAA and handled accordingly.
No personal information or photographic images will be collected from a Minor without the prior documented consent of the Authorized Guardian. The Medical Provider's test collectors are trained to obtain and verify such consent before proceeding with any data collection involving Minors.
10. Do Not Track
The Site does not support Do Not Track at this time. Do Not Track (DNT) is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
11. HIPAA Compliance
The Medical Provider is committed to compliance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), the Health Information Technology for Economic and Clinical Health Act ("HITECH Act"), and all related regulations. Personal health information collected through the Site is treated as Protected Health Information (PHI) and is handled in accordance with applicable federal and state privacy laws. The Medical Provider maintains appropriate administrative, technical, and physical safeguards to protect the privacy and security of your health information.
12. Contact Information
If you have any questions regarding this Privacy Policy or to request changes to your personal information, please contact the Medical Provider using the contact information provided on this website.